A few helpful answers about our Message Jars, candles and ordering.
What is a Message Jar?
A Message Jar is a decorative gift with a heartfelt printed message and lifelike faux succulents. It needs no watering and is made to be enjoyed as a keepsake.
Can I choose the finish?
Our five core Message Jar ranges offer Black and Oatmeal options. Choose your finish on the product page and check its photos and description: some messages differ between finishes, and flowers and fonts may vary.
Which taper candles do you offer?
Our 25.5 cm taper candles come in packs of four, in Ivory, Black, Deep Green, Burgundy and Gold. See the taper candle product page for the available options.
Do you supply retailers?
Yes. Our wholesale range includes Message Jars, taper candles and hand trinket dishes. Visit Wholesale / Become a Stockist for current trade prices, minimum orders, lead times and the retailer enquiry form.
Can I collect my order?
Collections are strictly by prior arrangement only. Please contact us on WhatsApp to agree your collection time and receive collection details privately before visiting.
When can I place an online order?
Online orders are available 24/7. Collections are strictly by prior arrangement only.
How long does retail order processing take?
Ready-to-order products: 2–5 business days, subject to stock availability, before dispatch. Custom orders may require longer processing times. We will confirm the timeframe with you before accepting your order. For wholesale orders, please refer to the separate lead times on our Wholesale page.
Can I pay by EFT?
EFT payments are available by arrangement. You will receive verified banking and payment instructions once your order is confirmed. Please contact us on WhatsApp to arrange payment.
Where can I find delivery and returns information?
Retail delivery is free for orders over R800, with R120 shipping otherwise. Please read our Shipping & Delivery and Returns & Exchanges pages. Contact us if you need help with your order.
How can I get in touch?
Call 064 034 2647, chat on WhatsApp, or email info@candlesandcrafties.co.za. Our Contact page also has an enquiry form for orders, wholesale and corporate gifting.