Shipping & Delivery

At Candles & Crafties Co., we aim to get your handmade creations to you quickly, safely, and affordably. Below is everything you need to know about our shipping process.

---

1. Processing Time

For ready-to-order retail products, please allow:

• 2–5 business days for processing before dispatch, subject to stock availability

• Longer processing during peak seasons (e.g. festive, Valentine’s)

Custom orders may require longer processing times. We will confirm the timeframe with you before accepting your order.

---

2. Delivery Timeframes

Once dispatched, delivery usually takes:

• 1–3 business days within Gauteng

• 2–5 business days to other provinces

Remote or outlying areas may take slightly longer.

---

3. Delivery Fees

Standard shipping is R120, with free delivery on retail orders over R800:

• R120 for Gauteng

• R120 for all other provinces

• Free delivery on orders over R800

Free delivery applies to retail orders over R800. Orders of R800 or less have a R120 shipping fee. Eligibility is based on the product subtotal after discounts, excluding shipping.

---

4. Courier Services

We partner with reliable, local courier companies to ensure fast and secure delivery.
Once your order is shipped, you will receive:

• A tracking number

• Courier contact details (if applicable)

---

5. Delivery Issues

If your order is delayed or hasn’t arrived:

• Check your tracking email first

• Then contact us directly for support

We will do our best to resolve any courier-related issues quickly.

---

6. Delivery Address

Please ensure that your delivery details are:

• Complete and accurate

• Include contact numbers and any special instructions (e.g. gate codes)

We are not responsible for delays due to incorrect or incomplete addresses.

---

7. Online orders, collections and payment

Online orders are available 24/7. Collections are strictly by prior arrangement only. Please contact us to agree your collection time and receive collection details privately.

EFT payments are available by arrangement. You will receive verified banking and payment instructions once your order is confirmed. Please contact us on WhatsApp to arrange EFT or collection.

Need help with your delivery?
📧 info@candlesandcrafties.co.za
📱 064 034 2647