Terms & Conditions

Welcome to Candles & Crafties Co. By shopping on our website, you agree to the following terms and conditions. Please read them carefully.

---

1. Handmade Nature of Products

All our items are handcrafted and may vary slightly in color, texture, and finish. These variations are not considered defects but part of the uniqueness of handmade goods.

---

2. Pricing

• All prices are listed in South African Rands (ZAR).

• Prices are subject to change without notice.

• We reserve the right to correct pricing errors before fulfilling an order.

---

3. Payment

• We accept secure online payments via our selected payment gateway. EFT payments are available by arrangement. You will receive verified banking and payment instructions once your order is confirmed.

• Orders are only processed once payment is received in full.

• No cash on delivery is available.

---

4. Order Processing

• Ready-to-order retail products are processed within 2–5 business days, subject to stock availability, before dispatch.

• Custom orders may require longer processing times. We will confirm the timeframe with you before accepting your order. Wholesale lead times are confirmed separately.

• You will receive a confirmation email once your order is shipped.

---

5. Shipping

• We deliver within South Africa. Online orders are available 24/7. Collections are strictly by prior arrangement only. Please contact us to agree your collection time and receive collection details privately.

• Shipping fees and estimated delivery times are shown at checkout.

• We are not liable for delays caused by courier services or incorrect address details provided by the customer.

---

6. Returns & Exchanges

Please refer to our Returns & Exchanges policy for details.
We do not accept change-of-mind returns due to the handmade nature of our products.

---

7. Intellectual Property

All content on this website—including logos, images, product descriptions, and designs—is the property of Candles & Crafties Co. and may not be copied or used without permission.

---

8. Promotions & Discounts

Promotional offers are valid only during the stated period.
We reserve the right to cancel or modify any promotion at any time.

---

9. Liability

We are not responsible for any allergic reactions, misuse of products, or damages that occur from candles burning unattended.
Please read usage instructions carefully.

---

10. Governing Law

These terms are governed by the laws of South Africa.
Any disputes arising will be handled in accordance with local legal procedures.

---

11. Contact Us

For any questions regarding our terms, email us at info@candlesandcrafties.co.za.